Customer Support

How can I track my order?
Track your order and wait with ease by clicking here

I still did not receive my order confirmation email, where is it?
Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from:

How do I cancel or modify an order?
To get your products to you as soon as possible, your order begins processing immediately after it is placed. Once it is processed, products are not able to be edited, changed or updated. You may forward an order cancellation request, which will be considered but not guaranteed as orders are shipped quickly once submitted. If you have received an incorrect or damaged item, let us know by contacting our customer service here so that we can arrange an exchange or refund for you.

How do I contact customer service?
Feel free to contact our Expert Lash Consultant at any time of the day. Email us at

I’m interested in distributing Southof5thco Lashes, who should I contact?
For wholesale inquires, drop us an email at