Shipping and Returns

How can I track my order?
Track your order and wait with ease by clicking here

 

My tracking number is not showing any information.
Carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We request that you check back in 48 hours. However, tracking will be emailed to you the instant your order ships. If you still don’t see tracking information kindly contact one of our Lash Consultants at info@southof5thcosmetics.com


Do you offer exchanges and returns?
All sales are final. Due to the nature of our product, for sanitary purposes we do not offer refunds or exchanges, except in the case of receipt of damaged products.  If an item may be considered defective, please email info@southof5thcosmetics.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by southof5thco.com, you will be eligible for a refund or replacement of the same item.


Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from outhof5thco.com orders.

 

In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. Processing time is 1-2 business days. for regular orders and for Rush Handling will be shipped out from our warehouse in order 24 hours with the exception on orders placed Fridays after 2 pm, or during the weekend or Holidays, these orders will be processed the next business day.

Refuse or Return Packages
In case of a Refuse or Return package the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund. The Reshipment Fee in all orders returned to South of 5th Cosmetics will be $2.99.
Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. Please note that South of 5th Cosmetics is not responsible for any lost or stolen packages shipped.